Return and Refund Policy

All Products and Services sold through this website (collectively referred as “NextGen”) shall be subjected to the terms and conditions in this RETURNS AND REFUND POLICY (herein after referred as “Policy”).

1. PURCHASE CANCELLATION 
   1. The fund will be returned to whatever payment method (cash, bank account) the payer initially used to make a payment.
   2. Refund requests can only be processed within two weeks from the submission date. Any refund request must be attached with supporting document like invoice and payment receipt.
   3. Any requested full refund after the transaction will be charged 2% of the processing fees due to the customer’s personal reasons.
   4. Refunds are subject to management approval and may be accepted or rejected at the sole discretion of management.
   5. No refunds will be provided to customers who have been in the park for more than 30 minutes.
2. EXCHANGE OF TICKETS/VOUCHERS
   Any requirements of exchanges of tickets and vouchers have to be contacted via info@nextgen-asia.com. Our office hours will be from 10 a.m. to 10 p.m. daily, unless stated otherwise.

Last revised: 20 August 2026